Privacy Policy

Our Commitment To You

Your data is exclusively used to enhance your experience with us, and we never sell it to third parties.
We diligently safeguard your data to ensure its security.
You have control over when and how we communicate with you, and we can delete your data upon request.
We only retain data essential for order processing and marketing communications, removing it when no longer needed.

How We Utilize Your Information

Your Name and Contact Details :

Purpose: To deliver your purchases and send service emails like order updates.
Legal Basis: Necessary to fulfill our contract with you.

Your Contact History with Us :

Purpose: To offer customer service and support, enhancing your experience.
Legal Basis: Necessary to fulfill our contract with you.

Your Payment Information :

Purpose: To process payments and provide refunds.
Security: Your card details are processed by secure payment providers; we don't store them.

Purchase History and Saved Items:

Purpose: To fulfill our contract with you and assist with refunds or order issues.

Information About Your Device and Website/App Usage:

Purpose: To improve our website and protect it from cyber threats.

Your Responses to Surveys, Competitions, and Promotions:

Purpose: For running surveys, competitions, or promotions and processing entries and prizes.
Note: Sharing personal information is essential for successful purchases and website functionality.

Sharing Your Information

We never sell your personal data to third parties.
We share your data with necessary companies to provide our services, such as delivery and online service providers.

Marketing Messages

We'll send marketing emails if you've given us permission.
To stop receiving these messages, you can unsubscribe from emails or contact our customer service.

Online Advertising

We engage in online advertising to promote new products and services.
Ads you see may be based on your information or past website interactions.

Retaining Your Information

We retain your information as long as you have an account or as needed to fulfill orders or services.

We employ four types of cookies on our site, each with a distinct purpose. Firstly, website functionality cookies enable smooth navigation and the use of features like the shopping basket. Secondly, website analytics cookies help us enhance the site's performance and identify issues. Thirdly, preference cookies remember your choices, enhancing your browsing convenience. Lastly, advertising cookies aid in assessing ad performance. By using our site, you consent to these cookies on your device, but you can delete or disable them through your browser or device settings, though this may limit your site experience.

Changes To This Policy

We may update this page periodically to reflect changes in data processing.